To help these manufacturers prevent unintentional emergency calls on their devices, Android is providing them with additional guidance and resources,’ said a Google spokesperson. ‘Android phone manufacturers who choose to offer Emergency SOS on their devices manage the implementation of the feature. In the meantime, the company has advised users to be careful when using the SOS feature and to only activate it when they really need to. Google said that it was aware of the problem and is working on a fix. If possible, please stay on the line and let the operator know it was an accident and that you don’t need any assistance.’ ‘If you do accidentally dial 999, please don’t hang up. Call handlers will then need to spend valuable time trying to call you back to check whether you need help,’ said the National Police Chiefs Council in a tweet. ‘Calls to 999 where the operator cannot hear anyone on the line (silent calls) are never just ignored. In some cases, first responders have been dispatched to the scene of a false emergency call only to find that there is no actual emergency, wasting time and resources.ĭevon and Cornwall Police told the BBC these silent calls took 20 minutes to deal with. The rise in false emergency calls is putting a strain on emergency services.
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